Can I ship my pledge to two different places?
Yes! But you’ll need to email me @ [email protected] and pay for the extra shipping.
Last updated: June 03, 2025 08:32
Refund Policy
There will be no refunds once the pins are in production. If you have an issue with your order please reach out to me. I can replace any damaged items or messed up orders.
Last updated: June 03, 2025 08:31
What happens if I forget to do my survey?
I try to leave surveys open as long as I can, however, once production begins I cannot promise I’ll have the items you want.
Once surveys are closed and the project has been fulfilled all unfinished surveys’s pledges are considered donations. Please reach out to me at [email protected] and I will try my best to help you and get the items you want out to you but I can’t make any promises.
If you have external factors preventing you from finishing your pledge please please please reach out to me so we can work something out.
Last updated: June 07, 2025 14:06
When will I be charged?
Depends on your selection on the survey. You will either be charged within 4 days of completion or after December 1st.
Last updated: June 28, 2025 08:46
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.